Frequently Asked Questions

How can I contact RetainerLab?

Our customer support team is always happy to help.

📧 Email: sales@retainerlab.ca

Whether you have questions about your order, shipping, returns, or our ultrasonic retainer cleaner, we’ll get back to you as quickly as possible.

What is the RetainerLab Ultrasonic Cleaner designed for?

Our ultrasonic cleaner is designed for a wide range of removable dental appliances, including:

• Clear retainers
• Invisalign® aligners
• Night guards
• Sports mouth guards
• Dentures
• Removable orthodontic appliances
• Toothbrush heads

Powered by 42,000 Hz ultrasonic technology, it helps remove biofilm, plaque, saliva residue, and everyday buildup from hard-to-reach areas.

Do you offer free shipping?

Yes! We offer FREE worldwide shipping on every order.

No minimum purchase required—your order ships free wherever you’re located.

Do you ship worldwide?

Yes! RetainerLab proudly ships to customers worldwide.

Wherever you are, we’ll deliver your order directly to your door.

Where do you ship from?

Orders are shipped from our fulfillment center in Hong Kong.

Each order is carefully inspected before leaving our warehouse.

When will my order be processed?

Orders are processed Monday through Friday.

Please allow 1–3 business days for processing before shipment.

During holidays or periods of high demand, processing times may be slightly longer.

How long does shipping take?

Most orders arrive within 2–4 weeks, depending on your location.

Once your order has shipped, you’ll receive a tracking number via email so you can monitor its progress.

Can I change or cancel my order?

Yes. To ensure fast shipping, any order changes or cancellations must be requested within 12 hours of placing your order.

After this period, your order may already be processing and can no longer be modified.

If your order has already shipped, you may still be eligible to return it under our 30-Day Return Policy.

30-Day Risk-Free Guarantee

We stand behind every RetainerLab cleaner.

If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund, provided it meets the requirements of our Return Policy.

We’re confident you’ll love your cleaner—but if you don’t, we’ll make the return process simple.

How do I return my order?

Simply contact our support team at:

📧 sales@retainerlab.ca

We’ll provide instructions to help you complete your return as quickly as possible.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us immediately.

Include:

• Your order number
• Photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

We’ll work quickly to resolve the problem by providing a replacement or another appropriate solution.

When will I receive my refund?

Once your returned item has been received and inspected, your refund will be issued to your original payment method.

Most refunds appear within 7–10 business days, depending on your bank or credit card provider.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express (AMEX)
• PayPal

All payments are securely encrypted during checkout.

Will I have to pay customs duties or import taxes?

Orders are priced in USD.

Depending on your country’s import regulations, customs duties or taxes may apply when your order arrives. These charges are determined by your local customs authority and are the responsibility of the customer.

What if my package is lost?

If your order has not arrived within 30 days after shipment, please contact us.

We’ll investigate the shipment and, if appropriate under our policy, provide a replacement or a full refund.

Why Choose RetainerLab?

RetainerLab is dedicated to making daily dental appliance care simple, effective, and reliable.

Our 42,000 Hz ultrasonic retainer cleaner helps remove biofilm, plaque, saliva residue, and everyday buildup from retainers, aligners, night guards, dentures, and other removable dental appliances—all in just 5 minutes.

Why customers choose RetainerLab:

• ✅ Free Worldwide Shipping
• ✅ 30-Day Risk-Free Guarantee
• ✅ 42,000 Hz Ultrasonic Cleaning Technology
• ✅ 5-Minute Cleaning Cycle
• ✅ Designed for Retainers, Aligners, Dentures & More
• ✅ Safe, Chemical-Free Daily Cleaning with Water
• ✅ Premium Quality Built for Everyday Use