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Find clear, helpful answers to our most frequently asked questions. We’ve gathered everything you need to know in one place.
The Pod Ultra
The Pod Ultra is designed for compatible removable dental appliances such as retainers, aligners and night guards. Ultrasonic cleaning works without abrasive scrubbing, while the UV-C system does not physically contact the appliance. Always follow the care instructions provided by your dentist, orthodontist, or appliance manufacturer, especially for specialty materials.
The Pod Ultra is designed for compatible removable dental appliances such as retainers, aligners and night guards. Ultrasonic cleaning works without abrasive scrubbing, while the UV-C system does not physically contact the appliance. Always follow the care instructions provided by your dentist, orthodontist, or appliance manufacturer, especially for specialty materials.
The Pod Ultra is designed for compatible removable dental appliances including retainers, clear aligners, night guards and dentures. It may also accommodate compatible toothbrush heads using the top insert. Always check the care instructions for your specific appliance before ultrasonic cleaning.
The Pod Ultra offers 3-, 5-, and 10-minute cycles. The shorter cycle is useful for quick routine cleaning, while the longer cycles provide additional ultrasonic cleaning time for appliances that need a more thorough clean. The appropriate cycle depends on the appliance and how much buildup is present.
You can clean more than one compatible item if they fit comfortably inside the chamber without being tightly stacked or overcrowded. For the best ultrasonic exposure, water should be able to move freely around the surfaces being cleaned. If the chamber is crowded, clean the appliances separately.
The top insert can block direct UV-C light from reaching areas that are physically shaded, because UV-C works primarily through direct line-of-sight exposure. The ultrasonic cleaning process is different: ultrasonic energy travels through the water, so it can continue cleaning submerged areas even when direct UV-C exposure is limited. For the most complete UV-C exposure, avoid unnecessarily covering the surfaces you want exposed.
The Pod Ultra is designed to operate through its timed cleaning cycles rather than run continuously. For long periods when the device will not be used, unplugging it is a sensible electrical-safety and energy-saving practice.
Yes. Once you select a 3-, 5-, or 10-minute cycle, the Pod Ultra runs the programmed cleaning process and automatically stops when the selected cycle is complete.
Use clean, cool or lukewarm water. Avoid boiling or very hot water, since heat can deform some thermoplastic retainers and aligners. Fill the Pod Ultra according to the recommended level and follow the care instructions for your specific dental appliance.
The Pod Ultra only operates for short timed cleaning cycles, so it is not continuously drawing power like an appliance that runs all day. The exact electricity use depends on the unit’s rated wattage, so avoid publishing a specific cost-per-cycle claim unless you have verified the electrical specifications.
The Pod Ultra is primarily designed for cleaning rather than long-term storage. After cleaning, remove your appliance, rinse or dry it as recommended, and store it in a clean case appropriate for that appliance. Avoid leaving an appliance sitting in used cleaning water.
Yes, different people can use the Pod Ultra for their own compatible dental appliances. Dental appliances themselves should never be shared. Empty the water and clean the chamber appropriately between users so each person begins with a clean setup.
Yes, you can use a compatible dental-appliance cleaning tablet if it is safe for both your appliance and the Pod Ultra. The ultrasonic action helps circulate the cleaning solution around the appliance, while the Pod Ultra’s UV-C system provides an additional light-based hygiene step. Always follow the tablet manufacturer’s dosage instructions.
Ultrasonic technology is commonly used to clean certain non-dental items, but not every material, gemstone or object is safe for ultrasonic cleaning. Unless you have specifically tested and approved an item for the Pod Ultra, it is better to use the device primarily for the compatible dental-care products it was designed for.
It is better to remove your appliance once the cleaning cycle is finished. The ultrasonic and UV-C functions operate during the programmed cycle, so leaving the appliance sitting in the chamber overnight does not provide the same active cleaning benefit. Store the appliance according to its normal care instructions afterward.
The Pod Ultra’s compact design makes it convenient to take with you when you have access to an appropriate power source. Before travelling, empty all water from the chamber and allow the device to dry completely. For international travel, confirm that your power adapter and voltage setup are compatible.
Cleaning & Care
For most people, using the Pod Ultra once a day or as needed works well as part of a regular appliance-care routine. How often you clean can depend on how frequently you wear your retainer, aligner, or night guard.
Daily cleaning is generally a good habit for appliances worn every day. It helps prevent buildup, odors, and residue from accumulating over time.
Use clean, cool or lukewarm water. Avoid very hot or boiling water because heat can warp or damage some thermoplastic retainers and aligners.
Add enough water to fully submerge the dental appliance without exceeding the chamber’s maximum fill level. The Pod Ultra has a 200 mL tank, so there is no need to overfill it.
Yes, you can use a compatible dental-appliance cleaning tablet with water for an additional cleaning step. Make sure the tablet is suitable for your specific appliance and follow the tablet manufacturer’s directions.
The 3-minute cycle is useful for a quick routine clean, the 5-minute cycle is a good everyday option, and the 10-minute cycle provides additional cleaning time for appliances with more noticeable buildup.
Yes, but it usually isn’t necessary for routine cleaning. If buildup remains after one cycle, you can run another cycle after checking the appliance and replacing the water if needed.
We recommend using water or a compatible dental-appliance cleaning tablet. Avoid adding soaps, mouthwash, or other liquids unless they are specifically confirmed to be safe for both your appliance and the Pod Ultra.
We recommend avoiding unapproved chemicals or homemade mixtures in the Pod Ultra. Some substances may affect appliance materials or the device itself, so stick with water and compatible cleaning products.
The Pod Ultra operates through timed cleaning cycles and does not need to remain plugged in when you are not using it. For longer periods of non-use, unplugging the device is recommended.
The 5-minute cycle is a good starting point for regular daily cleaning. Use the shorter or longer setting depending on your routine and the amount of buildup present.
After use, empty the chamber and wipe the inside with a clean, soft cloth. Wipe the exterior with a damp cloth when necessary, and never submerge the electrical base in water.
A quick rinse and wipe after regular use helps keep the chamber clean. Give it a more thorough clean whenever you notice residue, water spots, or buildup.
Empty the chamber after use and wipe it dry rather than letting water sit and evaporate. If your tap water is very hard, filtered or distilled water can also help reduce mineral deposits.
Odors can develop if used water or residue is left sitting in the chamber. Emptying, rinsing, and drying the chamber after use helps keep the Pod Ultra fresh.
Empty all water from the chamber, wipe it dry, and allow the device to dry completely before packing it. Keep the power cable secure and avoid packing the unit while it is still wet.
Replace the water and run another appropriate cleaning cycle. For more stubborn buildup, you can also use a compatible dental-appliance cleaning tablet. If buildup remains, follow your appliance manufacturer’s cleaning guidance rather than using abrasive tools or harsh chemicals.
Shipping & Delivery
Orders are processed as quickly as possible and delivery times depend on your location. Most Canadian orders typically arrive within 3–5 business days after shipment. U.S. delivery times may vary depending on the destination and carrier.
Yes. We offer fast, free standard shipping across Canada and the United States. Any optional expedited shipping services, if available, will be shown at checkout.
We currently ship throughout Canada and the United States. Enter your shipping address at checkout to confirm delivery availability for your location.
Most Canadian orders typically arrive within 3–5 business days after shipment. Delivery may take slightly longer for remote locations or during periods of unusually high carrier volume.
U.S. delivery times vary depending on your location. Once your order ships, you’ll receive tracking information so you can follow its estimated delivery and progress.
- We work to process and dispatch orders as quickly as possible. Once your Pod Ultra has been handed over to the carrier, you’ll receive tracking information and can follow its journey to you.
Once your order ships, tracking information will be provided through Shop. You can follow your package as it moves through the carrier’s delivery network and toward your address.
Yes. You’ll be able to receive tracking updates through Shop as your package reaches different checkpoints throughout its journey. Carrier tracking information may also be available once your order has shipped.
Canadian orders are typically shipped with Canada Post, while U.S. orders are typically shipped with FedEx. In some cases, we may use another trusted carrier depending on the destination and availability.
Tracking can occasionally take some time to update after a package is shipped or between carrier checkpoints. We recommend allowing 24–48 hours for a new update. If there is still no movement after that, contact us and we’ll help you look into it.
Occasional carrier delays can happen because of weather, high shipping volumes, service interruptions, or other circumstances outside our control. Continue checking your tracking for the latest information. If your package appears unusually delayed, contact us and we’ll help investigate.
First, check around your delivery location and with anyone else at your address who may have accepted the package. Carriers may occasionally mark a shipment as delivered shortly before it actually arrives. If you still can’t locate it after checking your tracking and allowing a reasonable amount of time, contact us so we can help investigate with the carrier.
If your Pod Ultra arrives damaged, contact us as soon as possible with your order number and photos of the product and packaging. We’ll review the issue and help arrange an appropriate solution.
Contact us as soon as possible if you entered the wrong shipping address. If your order hasn’t been processed or shipped yet, we’ll do our best to update it. Once an order has been handed to the carrier, we may not be able to change its destination.
Contact us as soon as possible if you’d like to cancel your order. If it hasn’t entered processing or been shipped, we’ll do our best to cancel it. Orders that have already been dispatched cannot normally be stopped in transit.
For orders shipped within Canada, customers generally won’t encounter cross-border import duties. For U.S. orders, any applicable taxes, duties, or import charges depend on the destination and current customs rules. Don’t promise “no duties” for U.S. orders unless your shipping arrangement specifically covers them.
Absolutely. Simply enter the recipient’s address as the shipping address at checkout, while keeping your own information as the billing information where required.
Returns & Warranty
You can try the Pod Ultra at home and decide if it’s right for you. If you’re not satisfied with your purchase, contact us within 30 days of receiving your order to request a return, subject to our return policy.
Yes. Our 30-day return policy covers opened devices, so you can actually try the Pod Ultra before deciding whether you want to keep it.
Yes. The Pod Ultra can be returned within the 30-day return period even if you’ve tried it. The device should be returned clean and in reasonable condition, with the included components.
Your 30-day return period begins on the date your order is delivered, giving you time to receive and try your Pod Ultra at home.
Contact our customer support team with your order number and the email address used for your purchase. We’ll confirm your eligibility and provide the instructions needed to complete your return.
We recommend keeping your original packaging during your 30-day trial period. Returning the Pod Ultra with its original packaging and included accessories helps protect the device during transit.
Yes. If you’ve used your Pod Ultra, please empty, clean, and dry the device before packing it for return.
Please return the Pod Ultra along with the accessories and components that originally came with your order. Our support team will provide any additional return instructions when your return is approved.
Once your return is received and inspected, we’ll process eligible refunds as quickly as possible. After the refund is issued, your bank or payment provider may require several additional business days for the funds to appear in your account.
Approved refunds are generally issued to the original payment method used to place the order.
If you’re experiencing an issue with your Pod Ultra, contact us first. We’ll review the situation and determine the best solution, including replacement where appropriate.
Contact us as soon as possible with your order number and photos or details showing the issue. We’ll review the situation and work with you to make it right.
Our standard money-back guarantee applies to eligible return requests made within 30 days of delivery. If you’re outside that period because of a product issue, contact us and we’ll review the situation based on the applicable warranty or support policy.
Yes. For eligible returns under our 30-day guarantee, we’ll provide return instructions and cover standard return shipping.
Orders & Payments
We accept major credit and debit cards along with the payment options displayed at checkout. Available payment methods may vary depending on your device and location.
Yes. Payments are processed securely through our checkout payment providers. Retainer Lab does not directly store your full credit or debit card details.
Your payment is processed when you complete your purchase. Once your order has been successfully placed, you’ll receive an order confirmation.
After successfully placing your order, you’ll receive an order confirmation by email with your order details. If you don’t see it, check your spam or junk folder and make sure you entered the correct email address.
Payments can be declined for several reasons, including incorrect card information, insufficient funds, billing-address mismatches, or your bank’s security checks. Double-check your information or contact your bank if the problem continues.
- Your bank may temporarily display a payment as pending while the transaction is being processed. The exact timing depends on your bank or payment provider.
Discount codes generally cannot be combined unless specifically stated otherwise. Checkout will show whether the promotions you’ve entered can be used together.
Discount codes should be entered before completing checkout. If you’ve just placed your order, contact us and we’ll review whether anything can be done before processing begins.
The currency shown during checkout is the currency used to complete your purchase. Review your final order total and currency before submitting payment.
Contact the Retainer Lab support team with your order number and the email address used at checkout. We’ll review the issue and help you with the next steps.
Effortless Returns
Order issues? Contact us within 30 days for a full refund.
Secure Ordering
Secure checkout designed to keep your information protected.