Privacy Policy

Last Updated: August 1, 2026

Welcome to RetainerLab (“RetainerLab”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit RetainerLab.ca, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Name
• Shipping address
• Billing address
• Email address
• Phone number (if provided)
• Payment information (processed securely by our payment providers)

Order Information

• Products purchased
• Order history
• Shipping information
• Transaction details

Device Information

We may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Website usage data
• Pages viewed
• Referral sources

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Send shipping and order updates
• Process refunds and returns
• Improve our website and services
• Detect fraud and protect against unauthorized transactions
• Respond to inquiries
• Send marketing emails if you have opted in

Payment Information

We do not store your credit card information.

Payments are securely processed through trusted third-party payment providers such as Shopify Payments and PayPal. These providers handle your payment information in accordance with their own privacy policies.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Personalize your shopping experience
• Measure advertising performance

You may disable cookies through your browser settings, although some features of the website may not function properly.

Marketing & Advertising

We may use advertising and analytics services, including but not limited to:

• Google Analytics
• Meta (Facebook & Instagram)
• TikTok
• Shopify Analytics

These services help us understand website traffic, improve our marketing, and provide more relevant advertisements.

These providers may use cookies or similar technologies to measure advertising performance.

Sharing Your Information

We only share your information when necessary to operate our business.

This may include:

• Payment processors
• Shipping carriers
• Order fulfillment partners
• Website hosting providers
• Marketing and analytics providers
• Legal authorities when required by law

We do not sell your personal information.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, or disclosure.

While no method of internet transmission is completely secure, we strive to use commercially reasonable measures to protect your personal data.

Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders
• Provide customer service
• Meet legal and accounting obligations
• Resolve disputes
• Enforce our agreements

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data, where applicable

To exercise these rights, please contact us using the information below.

Email Marketing

If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact us so we can remove it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

International Customers

As we ship worldwide, your information may be processed and stored in countries outside your country of residence.

By using our services, you consent to the transfer of your information as necessary to provide our products and services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

RetainerLab

📧 Email: sales@retainerlab.ca

We’ll be happy to assist you with any privacy-related questions or requests.