Terms of Service

Last Updated: August 1, 2026

Welcome to RetainerLab. These Terms of Service (“Terms”) govern your access to and use of RetainerLab.ca and any purchases made through our website.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. General

Throughout these Terms, “RetainerLab,” “we,” “our,” and “us” refer to RetainerLab.

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to accurately display our products, descriptions, and pricing.

However, we cannot guarantee that all information is completely accurate, current, or error-free.

We reserve the right to:

• Modify product pricing
• Discontinue products
• Correct pricing or description errors
• Limit quantities purchased

without prior notice.

3. Orders

Once an order has been placed, you’ll receive an order confirmation email.

Acceptance of your order occurs once your order has been processed and prepared for shipment.

We reserve the right to refuse or cancel any order for reasons including:

• Suspected fraud
• Pricing errors
• Inventory shortages
• Incorrect billing information
• Violation of these Terms

4. Pricing

All prices displayed on RetainerLab.ca are shown in the currency indicated at checkout.

Prices may change without prior notice.

Applicable taxes, duties, or customs fees may apply depending on your location.

5. Shipping

We proudly offer Free Worldwide Shipping.

Estimated delivery times are provided for convenience only and are not guaranteed.

Shipping delays caused by customs, weather, carriers, or other circumstances beyond our control are not the responsibility of RetainerLab.

6. Returns & Refunds

Our Return Policy forms part of these Terms.

Please review our Return Policy before making a purchase.

7. Product Use

Our ultrasonic cleaner is intended for cleaning compatible removable dental appliances, including:

• Retainers
• Clear aligners
• Night guards
• Mouth guards
• Dentures
• Removable orthodontic appliances
• Toothbrush heads

Customers are responsible for using the product according to the provided instructions.

8. Disclaimer

RetainerLab products are designed to assist with cleaning removable dental appliances.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual cleaning results may vary depending on factors such as usage, maintenance, and the condition of the appliance.

Always follow your dentist’s or orthodontist’s recommendations regarding the care and replacement of your dental appliances.

9. Limitation of Liability

To the maximum extent permitted by law, RetainerLab shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

10. Intellectual Property

All content on RetainerLab.ca, including but not limited to:

• Logos
• Product images
• Videos
• Graphics
• Text
• Product descriptions
• Branding
• Website design

is the property of RetainerLab and may not be copied, reproduced, distributed, or used without prior written permission.

11. Third-Party Services

Our website may use or link to third-party services, including payment providers, analytics platforms, and shipping partners.

RetainerLab is not responsible for the content, privacy practices, or services of third-party websites.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which RetainerLab operates, without regard to conflict of law principles.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

RetainerLab

📧 Email: sales@retainerlab.ca

We’re happy to assist you.